商品敘述：

This case centres on the decision-making process of Sameer Bohra, national information technology (IT) director at Deloitte Canada (Deloitte), who, in 2022, faced the challenge of integrating a generative AI large language model (LLM) into Deloitte''s operations, balancing the potential advancements in knowledge work through natural language processing with ethical, privacy, and security concerns. Due to its knowledge work and clientele, which included four out of five Fortune Global 500 companies, Deloitte required a nuanced approach to adopting this new technology. Thus, Bohra considered several integration paths, including maintaining the status quo, using an LLM safely and securely, or developing an in-house LLM. After considering all the options, he chose to implement Gen-D (generative AI at Deloitte), leveraging a third-party generative AI solution to address the challenges of using a public LLM while maintaining data security and compliance. The case examines the strategic decision-making process, the development and implementation of Gen-D, and responsible AI principles, highlighting Gen-D''s initial success. It also discusses the convergence of technology and business strategy, underscoring LLMs'' complexities and transformative potential in a professional services context.

涵蓋領域：

AI and machine learning;Generative AI

相關資料：

, (HEC383), p, by Marion KOROSEC-SERFATY, Luc Lesperance

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